People always say how customers are the lifeblood of any business......well, they are right! Many small business owners forget about this and take their customers for granted. Once the business gets rolling, many people focus more on profits and sales than on their customer. Remember, without customers you won’t have sales nor profits.
It seems obvious how business owners should ask customers questions about the service or products being offered, but amazingly many don’t. Even more amazingly, many forget to listen to what customers have to say about their business. Customer’s opinion on their services or products, just add value to what you can offer.
Complaints are also something you shouldn’t take for granted. With these, you will know what areas you need to improve on and what you can eliminate from the business that is not serving you or your customers.
So always remember, listen to your customers and don’t be scared to ask them questions. That’s the only way you can get feedback and know what is good and bad for business.