Friday, January 11, 2013

What is customer service?

Good customer service is the heart and the lifeblood of any small business. No matter how many discounts and promotions you offer your clients, if you do not offer excellent customer service chances are your clients will not come back.

Pinned ImageProviding good customer service will help your business tremendously. It will make them leave happy, and help create loyal customers. When customers feel good doing business with you, they are more than likely to come back; and more importantly, they will spread the word to their friends.

If a client has a good customer service experience they may tell 1 or 2 people. On the other hand, if they have a bad experience they are likely to tell 6 or 7 people.

Because of this, it is very important to provide outstanding customer service and train your employees to treat customers the way you would treat them. Train them to be helpful, polite and to always show a good attitude.

If you give customers your phone number, make sure you always answer your phone. It can be very frustrating for clients not to be able to reach you when needed.

Also, don’t make promises to customers that you can’t keep. Always make sure you are being honest to your clients. And always listen to what your clients have to say, whether it’s a complaint or a good review. Their words can be very helpful for the future of your business.

Finally, go the extra mile for your clients. As we said at the beginning of this post “good customer service is the heart and lifeblood of your business,” so take care of it.

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