Many times we post on our blog by saying how social media can be very beneficial to your business, and it is. However, if not used in the right ways it can also be very harmful. It can be bad for your business if a customer uses it to make a public complaint about your company or say anything negative that can impact your company's reputation. Knowing what to do with an unsatisfied costumer is important to avoid damage to your business.
Your company's reputation is one of your biggest assets and something you need to take care of. Be careful when using social media and always be aware of what is going on your Facebook wall and how people are tweeting about you. Social media is great when used appropriately, but always be on your toes and know what’s going on.
To learn more tips on how to handle such situations and what to do with those negative comments. Click here to read the article and to learn how to be prepared.