Tuesday, August 19, 2014

How to Handle Bad Online Reviews for Your Small Business

                                           bad online review                               
Operating a successful business involves the preservation of a good reputation. With the number of online review sites increasing, consumers have more opportunities to express their opinions and experiences. However, these reviews are not always positive. Here are some tips for what to avoid and how to successfully respond to bad online reviews.

What NOT To Do
What TO Do
Argue with the Reviewer
Take an Objective Look
Game the System
Respond with Tact
Do Nothing
Apologize and Ask for Input

For more detailed information about the DOs and DON’Ts for bad reviews refer to the following link:  http://smallbiztrends.com/2013/08/how-to-handle-bad-online-review.html?inf_contact_key=26c06981da0528f2488d9e3463e4ad5d0339de383ee4b512d063a1008b0c41a3

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