A couple days ago we posted about the 5 C’s your small business needs to succeed; once of them was credibility. An article in inc.com says how the 3 most powerful words that will make you and your business more credible are “I don’t know”. They say in their article “Admitting ignorance makes everything else you say more credible. Admitting ignorance marks you as a person who's not afraid to speak the truth, even when that truth might reflect poorly on you.”
Of course, the next thing you should say after “I don’t know,” should be something like: “I’ll do whatever it takes to find out the answer to your question and get back to you”. And then be sure to follow through and make the effort to provide them with the information needed.
Once you get back to them, they’ll realize that you care about them and their business, giving you even more credibility!
To read the full article click here.