Monday, September 3, 2012

Turn new customers into a repeat customers!

 For any type of business, converting a new time customer into a repeat customer is its number one goal, other than of course, making a profit. Do you own a business and still can’t figure out how to keep your customers coming back? 

 Here are three tips that might help:

1.       Provide stellar customer service – today, one of the most important qualities a customer seeks for in a business, is how the owner treats its clients -- its customer service. Once the customer leaves your business, or after you have provided a service, you want to make sure they walk away knowing that you have done everything possible to satisfy them and make them happy. Otherwise, there is a very small chance they will come back and rumor will spread about your lack of good customer service. So take this tip and start putting it into effect today. 

2.       Stay in touch – Sometimes providing excellent customer service isn’t good enough.  Make sure your new customers know you care about them and want them to come back. The best way to do this is by following up with them after the sale, maybe by sending them an e-mail or just giving them a quick call. They will appreciate this and will be more likely to come back.  

3.       Rethink your customer-loyalty programs - when you give your customers a good reason to come back, especially if there’s something in it for them, they’ll come back every time.   Think about creating  a “rewards” program by telling your customer that for every 1 or 2 items that they purchase, they will receive a free gift or maybe a discount off their next purchase.  Be creative to think of other incentives. Little things like this will keep your clients happy and coming back to visit you.

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